Our business

We are committed to helping businesses improve their performance and their business results.

We achieve this by helping our clients develop and implement practical and sustainable business improvement solutions that increase customer value, improve business processes, reduce waste and drive cultural change throughout their business.

We provide a wide range of business improvement consultancy, training and facilitation support with a particular focus on ensuring you can sustain your improvement programmes and projects when we leave. 

We have over 20 years experience of advising and supporting clients with all aspects of their business transformation and improvement programmes. including:

  • Helping businesses drive and embed a Continuous Improvement culture throughout their business;
  • Helping business leaders design, launch and champion business improvement programmes;
  • Facilitating process mapping and streamlining sessions;
  • Facilitating process harmonisation, optimisation and integration activities;
  • Developing and supporting project planning processes for managing safety critical work;
  • Developing in-house skills capability to engage people at all levels in business improvement;
  • Supporting teams with their workplace improvement and waste reduction activities;
  • Helping businesses to understand and increase customer value;
  • Skilling and coaching in-house change agents and facilitators;
  • Conducting customer satisfaction surveys and facilitating follow on action planning sessions;
  • Helping clients to develop systems and documentation to measure, report progress and evaluate the impact of change;
  • Facilitating business performance and progress reviews and providing recommendations on the way forward.

We have delivered projects across diverse market sectors, including the Energy, Oil and Gas, Financial Services, Telecommunications, Engineering, Corporate Professional Services and the Public Services Sectors. We also have experience in the Transportation, Medical Engineering, Broadcasting, Information Technology and Electronics sectors. We have supplied our services in the UK, Europe and the United States of America.

We offer everything from helping you embed continuous improvement throughout your business to simply facilitating Kaizen sessions. From giving your people hands on step by step training  in Process Management and Improvement to facilitating process mapping sessions. From conducting customer satisfaction surveys to facilitating follow on action planning sessions.

Our specific areas of expertise include Continuous Improvement, Business Process Management and Improvement, Lean and Kaizen, Customer Satisfaction Surveys, Employee Opinion Surveys, Salary Benchmarking Surveys and EFQM assessments.

We can help you...

  • gather intelligence to ensure you focus your improvement on the right areas.
  • develop and implement practical solutions to ensure you achieve your business objectives.
  • measure your progress to see how well you are doing.
  • sustain your improvements so you can build on your successes and drive further improvements.

For more information on any of the above please get in touch.